The Amtrak South Shore Office, located at the historic South Portsmouth–South Shore station, is your dedicated local resource for travel planning, assistance, and accessibility. Conveniently situated near the Ohio River, this hub serves both South Shore, Kentucky, and Portsmouth, Ohio.
Contact & Location Details
| Office / Station | Details |
|---|---|
| Name | Amtrak South Shore Office |
| Address | Main Street & U.S. Route 23, South Shore, KY 41174 |
| Phone Number | (888) 862-2075 |
| Official Website | www.amtrak.com |
| Social Media | Facebook · Instagram · X (Twitter) · YouTube (Amtrak official handles) |
| Station Ownership | Building: Amtrak; Parking lot & platform: CSX Transportation |
| Lines Served | Cardinal Route (Chicago–Washington, D.C.) Amtrak MediaKentucky Transportation Cabinet |
| Station Updated / Rebuilt | Rebuilt in 2023 with enhanced accessibility |
| Accessibility Features | New concrete platform with tactile edging, ramps, wider shelter, ADA upgrades, improved lighting |
| Annual Ridership & Revenue (FY 2024) | Approx. 1,374 passengers; $82,433 in ticket revenue |
South Shore Office Station Services & Amenities
At the South Shore Office & Station, you can expect:
- Ticketing Services: Purchase tickets, change reservations, cancel plans, or request refunds—staffed assistance ensures seamless handling of complex itineraries.
- Schedule & Route Information: Up-to-date timetables and route details, including connections across the Ohio River.
- Accessibility Support: The platform, shelter, ramps, guardrails, lighting, and tactile warning strips have been newly upgraded for enhanced accessibility.
- Baggage & Lost & Found Assistance: Guidance on Amtrak’s baggage policies and help if items are misplaced during travel.
- Parking & Transportation Info: Access tips for nearby parking and drop-off zones, improved with recent lighting upgrades.
- Local & Regional Insight: Contextual knowledge of local transit connections, Portsmouth community ties, and regional travel options.
- Customer Support Services: Help with loyalty programs, military discounts, group bookings, pet travel, and general travel inquiries.
Additional enhancements include expanded lighting, sheltered waiting areas, and a warm, modernised waiting room to elevate passenger comfort.
Why Choose This Location?
The Amtrak South Shore Office goes beyond just a ticket counter—it’s a full-service travel hub equipped with modern amenities and staffed guidance right in your community. Through substantial investment ($3.5 million), Amtrak and the City of South Shore collaborated on:
- A new 230-foot concrete platform with heightened safety and accessibility features.
- A heated shelter building with improved protection from the elements.
- A tactile detectable warning system for visually impaired travellers.
- Better lighting and signage, and a smoother flow from drop-off to boarding.
Additional Resources
- Route Served: The Cardinal, offering tri-weekly service between Chicago and Washington, D.C., stops at South Shore.
- Amtrak Guest Rewards: Ask staff about the loyalty program and benefits for frequent travellers.
Summary
The Amtrak South Shore Office, located at the newly modernised South Portsmouth–South Shore Station, is your go-to for personalised, accessible, and knowledgeable rail travel support. Whether planning a trip, seeking facility assistance, or navigating special accommodations, the staff and infrastructure here make sure your train journey begins and ends smoothly.
Commonly Asked Questions
Where is the Amtrak South Shore Office located?
The Amtrak South Shore Office is located at Main Street & U.S. Route 23, South Shore, KY 41174, at the South Portsmouth–South Shore Station.
What phone number can I use to contact Amtrak South Shore?
You can reach Amtrak’s customer service by calling (888) 862-2075 for reservations, schedule inquiries, and assistance.
Which Amtrak train serves the South Shore station?
The Cardinal Route stops at South Shore, offering tri-weekly service between Chicago and Washington, D.C.
Does the South Shore station have parking?
Yes, parking facilities are available near the station, managed by CSX Transportation, with upgraded lighting for safety.
Is the station accessible to passengers with disabilities?
Yes. In 2023, Amtrak completed a $3.5 million renovation, adding ramps, a new concrete platform with tactile edges, a better shelter, and improved lighting for ADA compliance.
Can I buy tickets directly at the South Shore Office?
Yes. Travelers can purchase tickets, change reservations, or get help with cancellations at the South Shore office.
Are baggage services available at South Shore?
Yes. The office staff can assist with carry-on and checked baggage policies, as well as lost & found services.
Does Amtrak offer discounts at the South Shore office?
Yes. Amtrak provides military, student, senior, and group travel discounts, which can be booked online or through the office.
Can I travel with pets from this station?
Yes. Amtrak allows small pet travel on select routes. The staff can guide you on our pet policies and procedures for making reservations.
What are the station’s passenger usage statistics?
In FY 2024, the South Shore station recorded 1,374 passengers and generated $82,433 in ticket revenue.